Contents
Scope & Applicability
Casino Site is trusted by millions of players across Bangladesh. We believe your personal data belongs to you alone — it is not a product. This Privacy Policy has been written with full transparency so you always know exactly what happens with your information.
This Privacy Policy applies to the Casino Site website, mobile app, and all related services. It takes effect whenever you register, log in, or use any of our services. Continued use of Casino Site constitutes your acceptance of this Privacy Policy.
What Information We Collect
Casino Site collects only the information necessary to provide our services. We never collect data that is not needed. A breakdown by category is provided below.
| Type of Data | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Account Verification & KYC |
| Contact Information | Mobile number, email address | Account Security & Notifications |
| Financial Information | Mobile Banking/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Gaming Data | Bet history, win/loss records | Service Improvement & Compliance |
| Usage Data | Page visits, session duration, click patterns | User Experience Improvement |
Methods of Data Collection
- Directly from you: During registration forms, KYC verification, and customer support interactions.
- Automatically: Through cookies and tracking technologies while you use the platform.
- From Third Parties: On a limited basis from payment gateways or identity verification providers.
Purpose of Data Use
Casino Site uses your information only for specific, legitimate purposes. We will never use your data for any other reason without your consent.
Our Commitment
Casino Site never sells your data to advertisers and will not use it for third-party marketing without your permission.
Data Protection Measures
Casino Site protects your information using internationally recognised technologies and processes. Our security framework is built on industry best practices.
SSL/TLS Encryption
All data transferred between your browser and our servers is protected with 256-bit SSL encryption.
Encrypted Database
All stored data is protected with AES-256 encryption. Unauthorized access is completely impossible.
Anti-Fraud System
Suspicious logins and transactions are detected instantly through real-time monitoring.
Two-Factor Authentication
Account security is ensured via OTP verification at login and withdrawal.
Restricted Access
Only authorized staff can access your data for specific purposes. All access is logged.
Regular Security Audits
Third-party security experts regularly audit our systems to identify vulnerabilities.
Cookie Policy
Casino Site uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.
Cookie Type
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens, cart | Cleared at end of session |
| Preference Cookies | Remembers your language, theme, and personal settings | 1 year |
| Analytics Cookies | Traffic Statistics & User Behavior | 2 years |
| Security Cookies | Fraud detection, bot blocking | 30 days |
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain Casino Site features.
Your Rights
You have complete control over your data at Casino Site. We respect your data rights and aim to fulfil any request within 30 days.
Right to Know
You can ask to see what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Under certain conditions, you may request that your data be deleted.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Data Portability
You may request a downloadable copy of your data.
Right to Object
You may object to your data being used for marketing or profiling purposes.
Contact Us to Exercise Your Rights
To exercise any of your data rights, contact our support team at: [email protected] — We will respond within 30 business days.
Data Retention Period
Casino Site retains your information only for as long as necessary. Some data may be kept after account closure or deactivation where required by law.
| Type of Data | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of the account + 5 years | Legal Compliance |
| Transaction History | 7 years | Financial Regulations |
| KYC documents | 5 years after account closure | AML Policy |
| Gaming Logs | 3 years | Dispute Resolution |
| Support conversations | 2 years | Service Quality Improvement |
| Marketing Preferences | Until consent is withdrawn | Based on Your Preferences |
Once the retention period expires, data is fully deleted or anonymized so that you can no longer be identified in any way.
Minor Privacy Protection
Casino Site strictly does not serve anyone under the age of 18. Collecting data from minors is against our policy.
Age Verification is Mandatory
We verify age at registration. If we determine that a minor has created an account, we will immediately close that account and delete all associated data.
- A national ID or birth certificate is verified during registration.
- Parents or guardians who have concerns are welcome to contact us.
- If a minor is identified, all associated data will be deleted immediately.
- Responsible Gaming is Casino Site's highest priority.
Policy Changes & Contact
Casino Site may update this Privacy Policy at any time. We will notify you in advance of any significant changes.
- You will be notified via app notification or SMS before any changes take effect.
- Continued use of the service after changes are made will be considered acceptance of the updated policy.
- The date of the most recent update is always shown at the top of this page.
Get in Touch
For any questions or concerns regarding this Privacy Policy, please contact our Data Protection team: [email protected] — Get a response in Bengali, 24/7.